Transport

Delivering the message

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Traditional check-in desks at Edinburgh Airport have been replaced by an 85m self-check-in LED environment, ensuring wayfinding, flight information and marketing are clearly visible from anywhere in the hall. As part of a long-term expansion and modernisation plan, Edinburgh Airports Limited (EAL) has completed a multi-million-pound redevelopment of the check-in…

Airport kiosks form part of omnichannel strategy

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Schiphol airport, the main international airport in the Netherlands, is using new communication channels to provide passengers in the terminal with better assistance when they have queries or problems. Passengers have long been able to contact Schiphol 24/7 via phone, email, chat apps, and social media platforms such as WhatsApp,…