PSNI to launch global Service and Support initiative at ISE

The PSNI Global Alliance will launch its global Service and Support network operations centre (NOC) and global help desk at ISE.

Powered by Diversified’s Pulse, a tenured PSNI Certified Solution Provider (CSP), the service and support platform will deliver a solution offering advanced remote monitoring, diagnostics, global help desk and onsite services.

In combination with the network of technology integrators and service providers’ 250-plus certified locations worldwide, it will offer a solution for clients seeking ongoing support and proactive monitoring and maintenance of their AV and unified communications solutions.

A PSNI Service and Support NOC subscription is available through the alliance’s CSPs worldwide. The key benefits include:

• Proactive alerts and monitoring: rapid detection of potential issues; automated ticket activation and prioritisation; insights into equipment performance; and data for optimisations and upgrade planning.
• Remote diagnosis and resolution: accessing devices, regardless of location; swift support and reduced downtime; and updates on resolution status.
• Advanced analytics and custom reports: interactive dashboards; and the identification of patterns, anomalies and critical insights.

Steve Riley, PSNI’s director of professional services, said: “We have worked long and hard to deliver an NOC service solution that will hugely benefit our CSPs and their clients, and can’t wait to show it in Barcelona.

“Our aim is to provide maximum uptime in system performance for enterprise customers, coupled with Tier 3 dispatch support through our 250-plus support locations worldwide. The PSNI-supported resources will be scalable, sustainable and flexible.”

The PSNI will be providing NOC demonstrations on a replicated service desk on Stand V300 (Hall 2) at ISE. To schedule a demonstration, click here.